Well after dealing with server issues from my old hosting company I decided to do the old switch-a-roo to a new company called bluehost.com.

So far, I’m REAL happy with the new server but there still some things I need to get fixed on the journal. [I'm really clueless when dealing with SQL and WordPress stuff]. I know the mailing list plug-in is still not working but I’ll get that running in the next few days…I’m not sure if a mailer is going to go out letting people know that there’s a new entry or not. I guess we shall see

Anyway… the tech guy last night at the new company was so helpful … and so I sent an email to the owner of the company today:

"Hi Matt,

I was told that you are the owner of BlueHost.com and I wanted to send a good word out.

Yesterday, after getting fed up with my old server [from being down CONSTANTLY], I decided to look for new places.

And so I signed up for the 2 year package with your company and started switching my site over from the old server.

Moving the site was no trouble except for my not understanding SQL and being totally clueless on WordPress issues.

So I called the tech support there and just wanted to sing the praises of a fellow named Ritchie who helped me out for well over an hour with my troubles. The guy went way above and beyond what I would expect from any company’s customer service or tech support …and so I wanted to send my thanks and gratitude.

I’ll not ramble on too much… but I’ll end by saying …you have a fantastic employee there and I’ll be sure to pass the word about your company to as many people as I can. Meanwhile, be sure to give the guy a pat on the back if you can. So far, I’m extremely happy and impressed with BlueHost!

Thanks Much!"

I’m always amazed when I find a good customer service person..these people are a RARE find…especially one in Tech Support. Most of the time the Tech-Guys at some other places almost seem to talk down to you. Maybe that’s just my imagination but I certainly didn’t get that feeling here.

As for my old server? Well these people basically called me a LIAR …nice way to do business huh?

Every time the site goes down or there’s some sort of trouble…I open up a "support ticket"[since you can never get them on the phone]. Since being with them, I’ve opened at least 4 tickets saying that the site was down…or I’ve gone online to text-type with a tech guy. So all in all…the site’s been down about 10 times since I’d been with that company. I’d also received emails saying that the site is slow from others…etc..[you get the idea].

Alrighty…so I email the old server saying that the site’s been down and all that usual complaint type stuff. I’m nice about it though. I just let them know that my site’s been down WAY TOO much.

The guy’s 1st reply was something like "we are not aware of this issue"…my response was "I’ve been opening support tickets and letting you know each time the time is down…if you didn’t know…you are NOW AWARE of this"

Then… I get this email form them:

Hello,

Well there are 1300 active customers on server2.WE_SUCK_ASSplex.com,  and we have not received reports matching yours from other users, which is why I suggested it was an isolated issue to your account and you which needed to be investigated.  But without further information there is not a lot to look for,   when there is a server issue we are aware of it, we monitor the server every 60 seconds and all the collected data is stored.

So basically, the guy said I’m hallucinating? Somehow it’s my fault? I basically told him he was full of it. Val[who comments on here sometimes] had his site hosted with this same company and each time my email or site was down…so was his.

Anyway…I just get irked by people in denial …and even worse, it was like being accused of making it up. Why would i make up "hey, my email and site is down" PLEASE.

Ooops…i guess this is a pretty crazy Mother’s Day Post huh?

Let me get my mind off that rant and just end by saying Happy Mother’s Day Mom –Love Ya!