Customer Service
Well after dealing with server issues from my old hosting company I decided to do the old switch-a-roo to a new company called bluehost.com.
So far, I’m REAL happy with the new server but there still some things I need to get fixed on the journal. [I'm really clueless when dealing with SQL and WordPress stuff]. I know the mailing list plug-in is still not working but I’ll get that running in the next few days…I’m not sure if a mailer is going to go out letting people know that there’s a new entry or not. I guess we shall see 
Anyway… the tech guy last night at the new company was so helpful … and so I sent an email to the owner of the company today:
"Hi Matt,I was told that you are the owner of BlueHost.com and I wanted to send a good word out.Yesterday, after getting fed up with my old server [from being down CONSTANTLY], I decided to look for new places.And so I signed up for the 2 year package with your company and started switching my site over from the old server.Moving the site was no trouble except for my not understanding SQL and being totally clueless on WordPress issues.So I called the tech support there and just wanted to sing the praises of a fellow named Ritchie who helped me out for well over an hour with my troubles. The guy went way above and beyond what I would expect from any company’s customer service or tech support …and so I wanted to send my thanks and gratitude.I’ll not ramble on too much… but I’ll end by saying …you have a fantastic employee there and I’ll be sure to pass the word about your company to as many people as I can. Meanwhile, be sure to give the guy a pat on the back if you can. So far, I’m extremely happy and impressed with BlueHost!Thanks Much!"
I’m always amazed when I find a good customer service person..these people are a RARE find…especially one in Tech Support. Most of the time the Tech-Guys at some other places almost seem to talk down to you. Maybe that’s just my imagination but I certainly didn’t get that feeling here.
As for my old server? Well these people basically called me a LIAR …nice way to do business huh?
Every time the site goes down or there’s some sort of trouble…I open up a "support ticket"[since you can never get them on the phone]. Since being with them, I’ve opened at least 4 tickets saying that the site was down…or I’ve gone online to text-type with a tech guy. So all in all…the site’s been down about 10 times since I’d been with that company. I’d also received emails saying that the site is slow from others…etc..[you get the idea].
Alrighty…so I email the old server saying that the site’s been down and all that usual complaint type stuff. I’m nice about it though. I just let them know that my site’s been down WAY TOO much.
The guy’s 1st reply was something like "we are not aware of this issue"…my response was "I’ve been opening support tickets and letting you know each time the time is down…if you didn’t know…you are NOW AWARE of this"
Then… I get this email form them:
Hello,
Well there are 1300 active customers on server2.WE_SUCK_ASSplex.com, and we have not received reports matching yours from other users, which is why I suggested it was an isolated issue to your account and you which needed to be investigated. But without further information there is not a lot to look for, when there is a server issue we are aware of it, we monitor the server every 60 seconds and all the collected data is stored.
So basically, the guy said I’m hallucinating? Somehow it’s my fault? I basically told him he was full of it. Val[who comments on here sometimes] had his site hosted with this same company and each time my email or site was down…so was his.
Anyway…I just get irked by people in denial …and even worse, it was like being accused of making it up. Why would i make up "hey, my email and site is down" PLEASE.
Ooops…i guess this is a pretty crazy Mother’s Day Post huh? 
Let me get my mind off that rant and just end by saying Happy Mother’s Day Mom –Love Ya!
Yeah… I have EVIDENCE that your site and email have been down REPEATEDLY over the past year. And that’s somehow YOUR fault…? riiiiight! You were right to ditch their ’service’, if you can call it that… and their denial just proves that they don’t have their act together.
yes…my fault i guess
i would have liked ot hear…hey, sorry the site’s been down, we’re doing our best to get thing back up and running…etc.. not the denial.
the trouble it takes to move servers is such a pain…in order for me to do it, the service would really have to suck
The new place seems GREAT so far!
Well those of us who just type and don’t really know what a server is can’t empathize very well.:shock: I always thought that was who got the tip at the restaurant.
Gosh, I’m 49 and I haven’t even listened to an IPOD yet, don’t know what an M3P, or MP3 or whatever that is. And it looks like my tv won’t even work in a few years because of DTV. Have I been Indirect TV all these years?:lol: I didn’t even know it! And used to when someone was talking outloud to nobody, you called the paddy wagon. 
Now they are talking on a phone stuck in their ear! Thanks alot Uhura! I still want to know where my flying car is! I’d use a PDA but I’d have to hire someone to teach me how to input all the info. I can only push the play and eject buttons on my VCR, but I’m told it can do so much more. It seems I have all these things that are capable of so much and here I’m making them stay back in the 1st grade performance wise. 
Will I ever be tecnosavey?
Cathe
“tecnosavey” I like that word
I’m not even sure i’m up on the latest devices…seems like once i learn something, it’s outdated so it’s a CONSTANT learning curve. [sigh]
I had a hunch that most people would have no idea what this blog is all about….servers, SQL, coding, etc…. I’m the first to admit that I resisted computers for years until I was forced into learning how to use one when I landed a job that required it. The worst thing about learning computers, if you like them it becomes an addiction. I too was with Hostingplex.com for 16 months and they were down a lot of times - no email and people could not see my headshot website which I’m sure caused me to lose money. The thing that pisses me off the most is that they deny this. Fuckers. I really hate shady business practices but I do fight back by submitting mastercard disputes whenever I can. It usually works. I hope the owner of Hostingplex.com dies in server hell. I have very little tolerance or sympathy for thieves, liars and scammers.
I probably should have explained what a server is.
[The server is the place that hosts a website...Wordpress accesses a database (SQL)]
Not really sure how else to explain it
most of it i don’t understand
I miss the old blog. I think I got used to it…
this one’s almost the same as the old…i still have the old template but i can’t seem to get everything working on it. will keep working on it though.
I think it is totally cool that you wrote and complimented the customer service representative at your new hosting site…as someone who works in a very similar field- I know that it is so nice to be complimented on a job well done- and they are usually very far and few between.
It sucks that your other host was so bad!!! But onto better places right?
yeah…that other host HOSTINGPLEX.COM really sucks!
I just got another email from them saying how they do not do refunds…yet their site LIES by sayign they have a 99.9% Uptime Guarantee…the Guarantee is only for the 1st 30 days.
i’m annoyed
I was happy to send the email about the other guy..he was really great!
Tech support/help desks for most stuff nowadays is useless. As you say its rare when you meet a good person who knows what they are doing. It’s very important that these guys (and their bosses) get feedback. It’s great that you did so
Yeah….that’s why i wanted to be sure to email the main guy. I just hope my email helped the guy out as much as he helped me